Quest Kids Learning Tower

Shipping & Orders

Order Timeframes

To keep things simple, we operate on a monthly order cycle. Here’s how it works:

Orders placed between: 1st – 31st March
Your order will be delivered between: Mid to End April

(Each piece is made to order, ensuring the highest quality and attention to detail.)

Why We Operate This Way

Our monthly order cycle allows us to produce furniture in small, carefully planned batches, reducing waste and ensuring the highest level of craftsmanship. By bulk-making items, we minimise material wastage and optimise efficiency in our Sydney workshop, allowing us to maintain sustainable practices while delivering quality, long-lasting furniture.

Processing & Delivery

• All Jakelin Junior furniture is made to order in our Sydney workshop.
• Orders are processed at the beginning of each month and go into production immediately.
• Once your order is ready, we’ll send you a shipping confirmation with tracking details.
• We use trusted couriers to ensure your items arrive safely at your doorstep.

Need Your Order Sooner?

If you have a special request or require your order by a specific date, please reach out to us before ordering at caitlin@jakelinfurniture.com.au, and we’ll do our best to accommodate you.=

We carefully select low-toxin materials, including FSC-certified wood and EO MDF Raw, to create safer furniture for your family. Our finishes are free from harmful chemicals, ensuring a healthier home environment without compromising on quality or style.

Read more here

1. What does “low-toxin” furniture mean?
Our low-toxin furniture is crafted with materials that minimise exposure to harmful chemicals. We use FSC-certified wood, EO MDF Raw, and non-toxic finishes to ensure your home remains a safe and healthy space for your family.

2. Where is Jakelin Junior furniture made?
Every piece of our furniture is proudly designed and handmade in our Sydney workshop.

3. What materials do you use?
We prioritise high-quality, sustainable materials, including FSC-certified wood, EO MDF Raw, and non-toxic paints and finishes. These materials are safe for your family and built to last.

4. Is your furniture safe for children?
Yes! Safety is at the heart of everything we do. Our designs are free from sharp edges, built to withstand wear and tear, and made with child-safe finishes to ensure peace of mind for parents.

5. Can your furniture grow with my child?
Absolutely! Many of our designs, like adjustable chairs and tables, are created to adapt as your child grows, making them a lasting part of your home.

6. How do I care for my Jakelin Junior furniture?
To maintain your furniture’s beauty and durability, simply wipe it with a damp cloth and avoid using harsh chemicals. Detailed care instructions are included with each product.

7. Do you offer customisation?
Yes, we do! Send us an email to chat about what you need.

8. What is your return policy?
We stand behind the quality of our products. If you’re not completely satisfied, please contact us within [insert timeframe] to discuss returns or exchanges. Conditions apply.

9. How long will it take to receive my order?
Each piece is handmade to order. Please allow 3 weeks for production and delivery. We’ll keep you updated every step of the way!

10. Do you ship outside of Australia?
Currently, we ship within Australia only. However, we’re exploring international shipping options for the future.

If you have any other questions, please do not hesitate reaching out.